Customer Service

Customer Service

 

Contact us

       For wholesale orders, inquiries, and claims, please contact Jenna at Customer Service: Customerservice@larochere-na.com or 914-337-1081.

       For new customers, please register for access and allow 1-3 business days for your account review. 

 

Shipping & Delivery

       Orders are shipped UPS Ground, F.O.B. Palisades, New York. For continental US, shipping charges are determined by the geographical region where the order is shipped to.

 

Returns & Replacements

        Merchandise may not be returned to La Rochère NA without prior authorization. Authorized returns that are not defective will incur a 12% restocking fee and must be in the same condition as when received; clean, unused and accompanied in its original packaging. Customer will be responsible for shipping charges. Defective merchandise will be reimbursed. All freight collect shipments will be refused. All claims for damages, refunds or exchanges must be made within a 5-business days’ time period after receiving. Shipping damage claims must be reported and filled directly with the carrier.

 

Ordering

      All items must be ordered by the pack. Orders process and ship within 2 business days. For any order inquires or changes please contact our Customer Service team via E-mail: customerservice@larochere-na.com.

 

Payment, Pricing & Promotions

    Wholesale US Pricing listed. Available in Digital PDF upon request. Orders placed on website will require credit card payment. Credit cards accepted: Visa/ MasterCard/ Amex/ Discover. We cannot honor N30 terms on the retail portal at this time. If you wish to apply for N30 terms, please contact our Accounting department. Prices are subject to change without notice. All products will be shipped at prices in effect at time of confirmation of the corresponding order.

 

Backorders

Out of stock items will be removed from your invoice. If you wish to place a backorder for any out of stock items, please contact our Customer Service team. 

 

Warranties & Disclaimers

    La Rochère NA disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. La Rochère NA does not accept liability beyond remedies set forth herein, including any liability for products for any reason. La Rochère NA will not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.