Terms and Conditions
TERMS & CONDITIONS
Thank you for visiting www.larochere-na.com (the “Site” or “Website”), the official
US e-boutique of La Rochere. You should read the following Terms carefully before using this Site. Your use of this Site is governed by the following terms ("Terms"). If you do not agree with all the Terms, please refrain from using this Site.
By using this Site, you agree to comply with, and to be bound by, these Terms. La Rochere North America ("we/us/our") may, from time to time, change these Terms in its sole discretion. By using this Site after such a change, you agree to comply with, and to be bound by, the Terms as changed. You acknowledge that these Terms and Conditions constitute the complete and exclusive agreement between you and La Rochere North America regarding your use of the Site. These Terms and Conditions do not create any agency, partnership, or other form of joint enterprise between you and La Rochere North America.
PRODUCT WARRANTY
La Rochere North America warranties its products against defects in materials and workmanship when purchased directly from the La Rochere NA Website or a La Rochere NA authorized reseller. This warranty does not cover damage resulting from negligence or accidental breakage. Prior to fulfilling a warranty claim, La Rochere NA may require you to provide proof of purchase details, including but not limited to a receipt or sales invoice. This warranty is valid for a period of one (1) year from the date of original retail purchase.
SHIPPING AND PROCESSING FEES
Our Shipping charges are intended to compensate our company for processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review our Shipping Information (click here).
PRODUCT PRICING INFORMATION
Prices displayed on our Website may differ from prices available in stores. Prices are subject to change without prior notice.
FINAL SALE PRODUCTS
Products listed as "Final Sale", including all products featured in the "Sale" category of the website, are not eligible for return or exchange.
PROMOTION*
$10 OFF coupon (priced in USD) is valid for the first order placed on www.larochere-na.com only.
To redeem offer: Sign up with your account and enter code emailed to you at checkout. Discount will be deducted after offer code is applied. Not valid with shipping offers or other offers that provide discounts on your entire order.
Offer value is subject to adjustment: if items are returned, cancelled or exchanged, the offer's value will be deducted from your refund. Discount cannot be redeemed for cash. Offer may be modified or discontinued at any time without notice.
NEWSLETTER PROMOTION*
10% OFF coupon (priced in USD) is valid for your next order placed on www.larochere-na.com only.
To redeem offer: Sign up for our newsletter and enter code emailed to you at checkout. Discount will be deducted after offer code is applied. Not valid with shipping offers or other offers that provide discounts on your entire order.
Offer value is subject to adjustment: if items are returned, cancelled or exchanged, the offer's value will be deducted from your refund. Discount cannot be redeemed for cash. Offer may be modified or discontinued at any time without notice.
DINNERWARE PROMOTION
15% Off Bee Ceramic Dinnerware Collection promotion is valid for orders placed on www.larochere-na.com only. Offer valid through October 31, 2024. To redeem offer: Add Bee Ceramic Dinnerware Collection items to your cart and the discount will be automatically applied to your cart at checkout. Discount will be deducted automatically to eligible orders. Not valid with other promotional codes that provide discounts on your entire order.
Offer value is subject to adjustment: if items are returned, cancelled or exchanged, the offer's value will be deducted from your refund. Discount cannot be redeemed for cash. Offer may be modified or discontinued at any time without notice. Code may be used once per household and does not apply to previous purchases. Promotion valid between Oct 1- Nov 30, 2024.
Retailers/ Resellers: This promotion will be active for wholesale customers on orders placed directly via e-mail. If you are a wholesaler and would like to take advantage of this promotion, please contact us here.
HOLIDAY GIFT PROMOTION
Free Candle with purchase promotion is valid for orders over $130 USD placed on www.larochere-na.com only. Offer valid through Nov1 - Nov 30th, 2024. To redeem offer: Add any Bee Candle to your cart and the discount will be automatically applied at your cart at checkout. Discount will be deducted automatically to eligible orders. Discount cannot be combined with other storewide promotional codes. Eligible orders include: Cart Value over $130 after discounts, and must add a Bee Candle to cart. Please contact our customer service team at wecare@larochere-na.com if you experience any issues.
Offer value is subject to adjustment: if items are returned, cancelled or exchanged, the offer's value will be deducted from your refund. Discount cannot be redeemed for cash. Offer may be modified or discontinued at any time without notice. Code may be used once per household and does not apply to previous purchases. Promotion valid between Nov1 - Nov 30th, 2024.
Retailers/ Resellers: This promotion does not apply to wholesale customers.
SHIPPING PROMOTIONS
Free Shipping on all orders over $99. Offer valid through 12/31/2024. This promotion does not apply to Retailers/ Resellers unless otherwise stated. Promotional period shipping terms and conditions will be listed below, if any.
Wholesale Shipping
La Rochere offers standard shipping via FedEx Ground for all retail/wholesale orders placed through the website. Shipping charges are calculated based on ship-to location. Please contact Customer Service via phone at 1-914-395-1081 or via e-mail: wecare@larochere-na.com if you have any questions. Please note, free shipping promotions do not apply to wholesale orders unless stated.
Free Shipping Over $99
La Rochere offers standard shipping via FedEx Ground for all orders over $99 placed through the website. Free shipping will be automatically applied to all orders over $99. Please contact Customer Service via e-mail: wecare@larochere-na.com if you have any questions. Please note, free shipping promotion will also apply to online wholesale orders only.
PROPRIETARY RIGHTS
All of this Site’s design, text, graphics, logos, button icons, images, audio clips, data, information, illustrations, charts, indices, reports, data, HTML code and screens, the selection and arrangement thereof, and all software on this Site is owned by or licensed to La Rochere North America, its affiliates, partners or licensors, and is subject to protection by U.S. and international intellectual property laws, including, but not limited to, rights in the nature of patent rights, copyrights, trade secrets, trade names, trademarks, service marks, moral rights, know-how and any other similar rights recognized under laws or international conventions in any country or jurisdiction in the world.
TRADEMARKS
The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of La Rochere North America, its affiliates, partners or licensors, in the United States and other countries, and are protected by United States and international trademark laws.
Permission is granted to electronically copy and to print in hard copy portions of www.larochere-na.com for the sole purpose of placing an order on the Site or using it as a personal shopping resource. Any other use of materials on the Site, including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance, is strictly prohibited without the prior written permission of La Rochere North America.
THIRD PARTY LINKS
La Rochere North America does not have any responsibility for the content of any other web sites linked to or from the Site, including our affiliates’ web sites. Links appearing on the Site are for convenience only and are not an endorsement by La Rochere North America, its affiliates or partners of any other party or web site. All use of, or reliance on, third parties’ web sites, content, services and products is at your own risk. La Rochere North America does not endorse and does not take any responsibility for any content, advertising, products or services made available on or through such third parties’ web sites. You should carefully review the terms and conditions and privacy policies of all web sites that you visit.
DISCLAIMER; LIMITATIONS OF LIABILITY
The site is presented "as is." we make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of other web site links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party web sites; (f) any inaccuracies or omissions in content; (g) the use of any products or services obtained on or through the site; or (h) any other matter relating to the site.
Further, to the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, punitive or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages. in no event shall the total liability of merchant to you for all loss or damage exceed one hundred dollars ($100.00).
INDEMNIFICATION
You agree to indemnify and hold harmless, and at La Rochere North America option, defend La Rochere North America, its affiliates, and its officers, directors, partners, members, managers, shareholders, employees, agents, representatives, partners or licensors for any loss, damages or costs, including reasonable attorney's fees relating to and resulting from (a) any breach of these Terms and Conditions; and (b) any use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Site’s infrastructure.
REPRESENTATIONS AND WARRANTIES
You represent, warrant and covenant that (a) you have the power and authority to enter into this agreement; (b) you are at least eighteen (18) years old; and (c) your use of the Site will comply with Terms and Conditions.
PRIVACY POLICY
These Terms & Conditions include our Privacy Policy
LOCAL LAWS AND EXPORT CONTROLS
La Rochere North America does not make any representation that the Site is appropriate or available for use in other locations outside the United States. If you are using the Site in the United States, you are solely responsible for compliance with all applicable laws, including, but not limited to, rules, regulations, interpretations and determinations of any regulatory authority, or any provision of federal, state laws and with all United States export laws and all other applicable laws. If you use the Site from outside the United States, you are solely responsible for compliance with all applicable laws, including, but not limited to, export and import regulations of the United States and other countries.
APPLICABLE LAW
The laws of the State of New York will govern these disclaimers and terms and conditions, without giving effect to any principles of conflicts of laws. La Rochere North America reserves the right to make changes to the Site and its disclaimers, policies, and terms and conditions at any time as described above. In connection with any litigation, without limiting our right to bring an action against you in any jurisdiction, you further agree to submit to the exclusive jurisdiction of and venue in the state courts located in the County of New York, in the borough of Manhattan and in the federal courts located in the Southern District of New York.
QUESTIONS ABOUT OUR TERMS & CONDITIONS
If you have any questions on our Terms & Conditions, please contact our Customer Service via eMail: wecare@larochere-na.com,
by calling : 1-914-395-1081
or by sending a letter to:
La Rochere North America
Attention: Legal Department
25 Main Street, 3rd floor
Tuckahoe, NY 10707.
Please be sure to include your eMail address, full name and physical address.